Mi Car Service Policy

Mi Car Service LLC Policies

Introduction

Welcome to Mi Car Service LLC. We are dedicated to providing our clients with safe, reliable, and comfortable transportation services. Our policies are designed to ensure clarity and efficiency in our operations and enhance your overall experience with us. By using our services, you agree to abide by these policies.

Service Overview

Mi Car Service LLC offers premium black car and limousine transportation services for individuals and groups. Customers can book rides by calling our office or using our online reservation system, available 24/7. With a fleet of luxurious and well-maintained vehicles, we pride ourselves on delivering exceptional service to get you to your destination safely and on time.

Booking Policy

1. Reservations: All reservations can be made online or by calling our customer service team. We recommend booking in advance to ensure vehicle availability, especially during peak times.

2. Confirmation: A confirmation email will be sent to the client upon successful completion of the booking process. This email will include details such as pickup location, time, vehicle type, and fare estimate.

3. Payment: Payment is required at the time of booking for online reservations. Clients may choose to pay using major credit cards or other payment options as available on our platform. For phone bookings, payment can be made upon service completion using the same methods.

4. Cancellations and Refunds: Clients may cancel their reservation up to 24 hours before the scheduled pickup time for a full refund. Cancellations made less than 24 hours in advance are subject to a cancellation fee of 50% of the total fare. No-shows will not be eligible for a refund.

On-Time Policy

At Mi Car Service LLC, punctuality is critical. We ensure:

1. Arrival Time: Our drivers will arrive at the designated pickup location at least 10 minutes prior to the scheduled time. We advise passengers to be ready and at the pickup point a few minutes earlier.

2. Wait Time: We allow a grace period of 15 minutes for pickups. After this period, clients will be classified as no-show, and the applicable cancellation fee will apply, as mentioned above.

Vehicle Policy

1. Vehicle Selection: Clients can choose from our wide range of vehicles—including sedans, SUVs, and luxury limousines—based on their requirements and group size at the time of booking.

2. Condition of Vehicles: All vehicles are routinely inspected and maintained to ensure safety and comfort. Clients should report any issues with the vehicle upon arrival at their destination for immediate resolution.

Driver Policy

1. Professionalism: Our drivers are professionally trained, licensed, and insured. They are committed to providing a safe and pleasant journey.

2. Behavior: Clients are expected to treat drivers with respect and courtesy. Any inappropriate behavior or harassment towards drivers will not be tolerated and may result in service termination.

Safety Policy

1. Safety Protocols: The safety of our clients is our top priority. All vehicles are equipped with seatbelts, and we encourage all passengers to buckle up during their ride.

2. COVID-19 Measures: Mi Car Service LLC complies with health guidelines, including regular sanitation of vehicles, driver health checks, and the use of masks and sanitizers.

Privacy Policy

1. Data Protection: We respect your privacy and are committed to protecting your personal information. Your data will not be shared with third parties without your consent unless required by law.

2. Usage: Information collected during the booking process is used solely for the purpose of providing services and improving customer experience. Clients may opt out of promotional communications at any time.

Changes to Policies

Mi Car Service LLC reserves the right to update or modify our policies at any time. Clients will be notified of any significant changes via email, and the updated policies will be posted on our website. It is the client's responsibility to review our policies periodically to stay informed about our terms and service practices.

Customer Support

For any questions or concerns regarding our policies, services, or booking process, please reach out to our customer support team:

- Phone: (616)514-0354

- Email: info@miblackcar.com

- Business Hours: 24/7

Thank you for choosing Mi Car Service LLC. We look forward to serving you on your next journey!

Location

Our luxury black-car service operates throughout the city and surrounding areas, ensuring timely and elegant rides.

Address

2325 Rowland Ave SE Grand Rapids Mi 49546

Hours

24/7 Service